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Find out about the services we provide, how to access them and how we will support you

Our helplineWhen you contact usGetting in touch

Our helpline

The local confidential Somerset Domestic Abuse Helpline provides advice to anyone interested in seeking help around domestic abuse. This includes relatives, friends and work colleagues as well as those who are causing harm or are victims.

The helpline is available 8am to 8pm seven days a week. Live chat is also available on this website 9am to 5pm Monday to Friday.

The helpline is also available to professionals to seek advice and guidance.

When you contact us

Somerset’s local specialist support service can help anyone who needs domestic abuse advice. You can also contact the service for general information.

  • We offer a large variety of services to help people affected by domestic abuse. This will be explained to you.
  • If you are experiencing domestic abuse, then we can assess you and then advise you on what your options are.
  • You will be listened to by someone who is trained in understanding domestic abuse.
  • You will be asked questions to better understand your situation. This will help us to direct you to the best support.
  • We will advise you on appropriate services, including accessing the local Somerset Domestic Abuse Service.

Find out how you can get in touch

Getting in touch

If you are concerned for yourself or someone else, our local, confidential helpline will advise anyone seeking help with domestic abuse. This includes relatives, friends and work colleagues as well as those who are causing harm.

Speak to us on 0800 69 49 999. Our phone line is available 8am to 8pm, 7 days a week.


In an emergency, you should always dial 999. If you are worried that an abuser may overhear your call you can remain silent, tap the phone and dial 55 when prompted by the operator who will send help.

If you are deaf, hard of hearing or speech-impaired you can register with You will then be able to send a text to 999 if you require help in an emergency.

Last reviewed: January 12, 2024 by Sophie

Next review due: July 12, 2024

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